You are human. We are human. Call us crazy, but we think that actual people make the best decisions when it comes to evaluating a resume. When reviewing your application, we don’t rely on robots or keyword-matching software to select the strongest candidates. We rely on humans. Most often, this human is a member of the recruiting or HR team. Sometimes it’s the hiring manager or someone who works closely with the hiring manager. In short, the people who know most about the position are reviewing each application to find the best candidates for the job. Read more in the NPR Applicant Experience Pledge.